Privacy Policy

Al Kindi Hospital is committed to protecting your personal data in accordance with the Bahrain Personal Data Protection Law (PDPL), Law No. 30 of 2018. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website and mobile application.

1. Purpose of Data Collection

We collect and process your personal data for the following purposes:

• To provide appointment booking and medical services
• To communicate important service updates
• To improve user experience and system performance
• For legal, regulatory, or reporting requirements

2. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your explicit consent
• Performance of a contract between you and Al Kindi Hospital
• Compliance with a legal obligation
• Protection of your vital interests
• Legitimate interests, provided such processing does not conflict with your rights

3. Types of Data Collected

We may collect the following personal data:

• Full name, contact number, email address, ID number
• Appointment and service preferences
• Device data (IP address, platform, usage)
• Geo-location (if allowed)
• Log and error diagnostics

4. How We Use Your Data

We use your data to:

• Register your account and book appointments
• Send important notifications and reminders
• Analyze service usage and improve performance
• Ensure data and system security

You may opt out of non-essential communication by contacting: info@alkindihospital.com

5. Cookies and Tracking

Our website and app may use cookies or similar technologies. You may control cookie preferences in your device or browser settings. Some services may not work properly if cookies are disabled.

6. Third-Party Service Providers

We may share your data with trusted third-party providers who support us in delivering services. These providers are bound by confidentiality agreements and will not use your data for unauthorized purposes.

7. Data Transfers Outside Bahrain

If we transfer your data outside the Kingdom of Bahrain, we ensure:

• The destination provides adequate data protection
• We have obtained your explicit consent
• Or the transfer is legally required as per PDPL Article 12

8. Data Retention

We retain personal data only as long as necessary for the stated purposes or as required by law. Data will be securely deleted when no longer needed.

9. Your Rights under PDPL

You have the following rights under the Bahrain PDPL:

• Access to your data
• Correction of inaccurate data
• Objection to processing
• Withdrawal of consent
• Deletion of data
• File a complaint with Bahrain’s Personal Data Protection Authority (PDPA)

To exercise these rights, contact us at: info@alkindihospital.com or call +973 17240444.

10. Data Security

We implement technical and organizational measures to protect your data. However, no system is 100% secure and we cannot guarantee absolute protection.

11. Account Deletion

You may request your account and data be deleted by emailing info@alkindihospital.com with the subject “Account Deletion Request.” We will process the request within 30 days.

12. Changes to This Privacy Policy

This policy may be updated periodically. Please check this page regularly. Continued use of our services indicates your acceptance of any changes.

13. Contact Us

If you have any questions or feedback regarding this Privacy Policy, please contact us:

Email: info@alkindihospital.com
Phone: +973 17240444